How RST Technology Helps the Educational Learning Process
Our solutions offer trainers, educators, tutors, teachers, parents and students an improved environment for individual learning and increased participation. Anyone can review the information and use it in a way that best fits their individual learning process. Track the students understanding, issues, progress. Our virtual solution may require our Document Management System (DMS) also.
FAQ May Be Changed Without Notice or Additional Fees Required
| Technical Interoperability Requirements | |||
| ID Number | Description | Meet Requirements | Further Technical Information |
| H1 | Supported on either a Windows machine or a Mac with multiple operating systems (i.e., Microsoft Windows, Linux, Mac OS X).
(a) Supported on multiple Browsers (Will gather specific Browser requirements) |
Meet Requirements | Server Software is developed on Ubuntu 14.04 LTS with key open source telephony and streaming subsystems. Working on Mac, Windows, and Linux desktops utilizing Chrome/Firefox/IE and Safari Browsers.
Waiting on Specific Browser Requirements. |
| H2 | Compatible Secure Desktop (ASD) | Meet Requirements | May require the latest flash and java however to fully work. |
| H3 | Ability to connect audio using VOIP | Meet Requirements | Using open standards, we support full integration with SIP telephony and PSTN. Includes CISCO call manager and existing enterprise PBX, Soft Phones, and IP Desktop sets.
We also support High Def OPUS 48 WEBRTC browser-based audio connections in Chrome and Firefox, |
| H4 | Ability to turn off VOIP and use a bridge if required | Meet Requirements | |
| H5 | Ability to upload and share audio, video, and call recording files with both parties being able to hear it. File formats include: .mp3, .wav, and video files | Meet Requirements | Talked about templates so we need to spec best way to create template shared content library with full playback/stop/start/pause for breakouts. |
| H6 | Ability to chat (public and private) | Meet Requirements | |
| H7 | Desktop sharing | Meet Requirements | Currently requires Java APP, Chrome not supported, but Firefox, IE, safari all work. A WEBRTC based option on roadmap to replace Java. |
| H8 | Secure entry (Use a feed to send CSPs from the Portal directly into class) | Meet Requirements – Additional Costs | We have full API and will be able to integrate to front end system of choice with requirements.
DEV required on portal side. Support for LTI and OAUTH |
| H9 | Ability for a host to utilize a webcam and display webcam video to the participants | Meet Requirements | |
| H10 | Can handle large group sessions with 500 in attendance (seminar rooms) | Meet Requirements | Example would be 90 classes at the same time with 40 people/class is the norm. |
| H11 | Mobile device support | Not many requests – Partial Compliance, can join meeting with Audio but not video. Need download from Apple Store. This can be developed if needed. | Initial HTML5 client, Android/IOS needed. |
| H12 | Universal Voice support | Meet Requirements
|
Our audio conferencing is mixed mode meaning all audio sources whether VOIP, PBX, bridge, WEBRTC or flash fallback fully interoperate in the live session. Recording and Playback provided for all endpoints.
|
| Meeting Administration Requirements | |||
| ID Number | Description | Meet Requirements | Further Technical Information |
| H13 | Ability to record session (both voice and screen) and share the recorded session | Meet Requirements | |
| H14 | Ability to record attendance | Meet Requirements | Session must be recorded |
| H15 | Ability for the host to share their screen | Meet Requirements | Also have in development with native solution, multiple users can share at same time. Everything is recorded. |
| H16 | Invite participants | Meet Requirements | |
| H17 | Audio Setup Wizard | Meet Requirements | |
| H18 | Ability for the host to grant/block access | Meet Requirements | Host can kick existing and deny new Guests. If question is to lock conference, then we need to understand their requirements. Portal controls access/authentication. |
| H19 | Ability for a host to change attendee role; e.g., promote a participant to host status, change privileges (As long as participants can screen share, this is not required at this time) | Meet Requirements | |
| H20 | Ability to create pods/modules that can contain different types of content and be moved around the shared room | Meet Requirements | Talked about templates, currently pre-uploaded of slide decks via API prior to meeting. Need to spec shared content/persistence template requirements for breakouts. |
| H21 | Ability to monitor learners’ screens real-time | Meet Requirements | Talked about a Moderator only view but need specs for breakouts. |
| H22 | Ability to pause a recording (e.g., while on breaks or in breakout rooms) | Meet Requirements | |
| H23 | Ability to support reporting options
a. Full list to be defined b. Examples i. Minutes used at a user level ii. Attendee time in session (including arrival and departure times) iii. Participation level iv. Peak usage times v. Engagement tools like polling questions, surveys, knowledge checks |
Meet Requirements | Must be a recorded session and if not recorded this is an Admin function. |
| H24 | Ability for the host to post a poll and participants to vote | No – Can be developed. | |
| H25 | Ability for the host to lock a session to prevent users from accessing the session | Meet Requirements | Current options exist with security but may need to understand requirements better. Portal can control access/authentication |
| H26 | Ability for host to publish notes in a separate section and the ability to make notes public/private | Meet Requirements | We have a sticky notes module but based on demo We can make a MODERATOR only private channel for the breakouts |
| H27 | Ability for meeting administrator to mute any/all participants | Meet Requirements | |
| H28 | Ability to upload and share files and/or view presentations. File formats include: .ppt, .pdf, .doc, and Keynote files | Meet Requirements | |
| H29 | Ability to restrict/disable screen shot and copy/paste functionality | No | Since the application is browser based the OS tools can capture. |
| H30 | Ability for the host/admin to remove a participant from a session | Meet Requirements | |
| H31 | Ability for meeting administrator to put any/all participants on hold | Meet Requirements | |
| H32 | Ability for hosts and participants to conduct headset & microphone check to check their hardware compatibility and connection without interrupting the room | Meet Requirements | |
| H33 | Ability for multiple parties in a room for a Huddle/Town Hall-type event (breakout room) | No – Can be developed | Adhoc meeting creation thru API but not for breakouts per demo. |
| H34 | Ability to see a list of all hosts/participants in the room | Meet Requirements | Custom layouts so can be hidden for some participants as well. |
| H35 | Ability to record chat transcripts | Meet Requirements | We also have dirty word filters. |
| H36 | Presenter only area (For Instructors to load a chat pod for hosts that are not seen by learners) | Meet Requirements | Currently Moderator can come in hidden to attendees. |
| H37 | Ability to record breakout rooms | No – do not have breakout rooms. | Breakout functionality needs spec. Development with a phased deliverable. |
| H38 | Ability to speak to all breakout rooms from the main room or from an individual room instead of sending a message | No – do not have breakout rooms. This can be developed | Yes, we have eavesdropped, and barge core features in switch, just need spec for the breakout rooms. |
| H39 | Rewards system, gamification | Meet Requirements | |
| H40 | Ability to find previous sessions (e.g., Catalog) | Meet Requirements | |
| H41 | Ability to disable a host’s access when it is no longer required | Meet Requirements | Portal controls access/authentication |
| H42 | Dashboard view for participants tracking questions asked, answered, # of screen shares, etc. | Meet Requirements | May need further requirements. |
| H43 | Ability for the host to use whiteboard functionality | Meet Requirements | |
| H44 | Preparation mode (for prepping room without impacting the view of learners) | Meet Requirements | TEMPLATE/Shared content subsystem needs meeting preview mode for breakouts. May need further requirements. |
| Participant Requirements | |||
| ID Number | Description | Meet Requirements | Further Technical Information |
| H45 | Ability for the user to update/modify their status (e.g., Away, Raise Hand) | Meet Requirements | |
| H46 | Ability for participants to join a session that is in progress once it has started | Meet Requirements | |
| H47 | Works with existing VOIP headsets/mics that PFs already have. Need to outline make/model/types of headsets that need to be supported | Meet Requirements | |
| H48 | Ability for the participant to share their screen | Meet Requirements | |
| M49 | Ability for the participants to use whiteboard functionality | Meet Requirements | |
| Infrastructure and Support Requirements | |||
| H50 | System redundancy (outage failover) | Meet Requirements | |
| H51 | Agreed upon process for any outage or performance issues (one point of contact with procedures for escalation including timeframes) | Meet Requirements | |
| H52 | 24x7x365 Support with 30-minute turnaround | Meet Requirements – additional costs | |
| H53 | Off hours maintenance windows (i.e. 3am-6am ET) | Meet Requirements – additional costs | |
| H54 | 24-hour advance notice of scheduled maintenance | Meet Requirements | |
| H55 | One week minimum advance notice of scheduled upgrades with an opportunity to assess risk | Meet Requirements | Customer specific acceptance testing for each release would be expected. |
| H56 | Support 300 multiple, concurrent sessions throughout the day | Meet Requirements | |
| H57 | Support 2,000+ concurrent users (2014 average 958; max 1,855) | Meet Requirements | |
| H58 | Portal login integration | Meet Requirements- additional costs | Need Specs and work with IT Staff to integrate. |
| H59 | System performance monitoring views | No (yes if it is in your data center, understanding is that you do not want to host it) | |
| H60 | Flexible licensing/set up so instructors and Performance Facilitators can have their own rooms | Meet Requirements | Adhoc and on demand elastic scaling handles this from technology side. Business agreement needed on named user/concurrent user model. |
| H61 | Data repository for shared content with access level control (e.g., edit vs. view only) | No (yes if it is in your data center, understanding is that you do not want to host it) | Will integrate DMS solution or customers preferred content system if the spaces module and current features do not work well enough. |
| H62 | Ability to create and manage customized learner view/layout (e.g., add pre-built polls, quizzes, pre-recorded calls, audio and video files) | Yes, to all but Polling. Can be developed. | Need spec templates/course profiles. |
| H63 | Is there is an option to push the user details to the vendor just-in-time instead of having them pull it from us. | Yes | Host can accept or deny any requests prior to or during a meeting. As we work together with the integration, we can receive push data. |
| H64 | Do we need to manage AD to support learners being able to access class? | Need access to your system | Once we get access to your Active Directory via Port 339 in order to Auto Enroll all the users into our product then no you do not need to manage this.
|
| H65 | The instructor must initiate the recordings, do you have an option that automates this? | Yes, this is done at the time of meeting setup. | |
| H66 | Do you use WEBRTC | Yes, we are fully WEBRTC deployed. | |
| H67 | Needing to replace LMS application | Yes | RST Technology can meet this requirement as well as to integrate this into our applications and your systems. We also have advanced security technology that can be deployed throughout all systems and applications. |
| H68 | System redundancy (outage failover) | Meet Requirements | |
| H69 | Agreed upon process for any outage or performance issues (one point of contact with procedures for escalation including timeframes) | Meet Requirements | |
| H70 | Off hours maintenance windows (i.e. 3am-6am ET) | Meet Requirements – additional costs | |
| H71 | 24-hour advance notice of scheduled maintenance | Meet Requirements | |